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Terms and Conditions
Date last updated: 18 November 2025
Table of contents
Introduction
These Terms and Conditions (“Terms”) are governed by English law and consist of this page and the following related pages, which should be read in conjunction with this document:
By accessing or using this website — www.lenieboya.com (together with its subdomains, content, marks and services, the “Site”) — you agree to comply with and be legally bound by these Terms.
If you do not agree with any part of these Terms, please do not use the Site.
The Site is owned and operated by Lenie Boya Ltd (“Lenie Boya”, “we”, “our”, or “us”), a company registered in England and Wales under company number 15031474, with its registered office at:
11 Vicarage Close, Oxford, OX4 4PL, United Kingdom
For any enquiries, please contact us at lenie@lenieboya.com
Changes to These Terms
We may revise these Terms at any time by updating this page. Please check this page periodically to stay informed of any updates.
Any modifications will apply to orders placed after the new Terms are published.
Prices, product details, and policies are subject to change without prior notice.
We continuously update and improve our product catalogue and may discontinue items without liability or prior notice.
Copyright and Intellectual Property
All materials on this Site, including text, images, graphics, designs, and layouts, are the copyright of Lenie Boya Ltd.
All rights reserved.
You must not:
- Copy, distribute, or modify any part of the Site without our written consent;
- Use automated systems (including robots, crawlers, or spiders) to access the Site;
- Circumvent security features or attempt to interfere with the proper functioning of the Site.
Orders and Acceptance
We only accept orders once they have been reviewed and confirmed by our team.
You will receive an email confirmation once your order has been accepted and dispatched.
We reserve the right to:
- Accept, reject, or limit any order at our discretion;
- Refuse an order if the item is out of stock, incorrectly priced, or payment authorisation fails.
If an order is rejected, any payments made will be refunded promptly using the original payment method.
Payments
All payments are processed in GBP (British Pounds).
We accept the following payment methods: Visa, MasterCard, PayPal, Apple Pay and Google Pay.
If you place an order, payment will be debited immediately.
Should we be unable to fulfil your order, we will issue a full refund.
Please note that currency conversion fees or international transaction charges (if applicable) are the responsibility of the customer.
Account Security
When placing an order or creating an account, you may be asked to create a password or user ID.
You must keep this information confidential and not share it with third parties.
We reserve the right to suspend or terminate accounts if we believe they have been misused or compromised.
If you suspect unauthorised access to your account, please notify us immediately at lenie@lenieboya.com.
Product Information and Images
We make every effort to describe and photograph our products accurately. However, please note that:
- Colours may vary slightly due to device display settings;
- Packaging may differ slightly from images shown.
All product images are for illustrative purposes only.
Pricing and Errors
All prices listed include applicable UK VAT but exclude shipping and customs duties (for international deliveries).
If a pricing error is identified, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order.
We reserve the right to cancel any order placed at an incorrect price.
Pre-Orders
Some products may be available for pre-order.
When pre-ordering, payment is taken at the time of purchase.
We will provide estimated shipping dates, and if your order includes multiple items, we may dispatch them as they become available.
Delivery and Customs
We offer worldwide delivery.
- UK orders: no customs duties apply.
- International orders: customs duties, taxes, or import fees may be charged once the parcel reaches your country.
These are the responsibility of the customer and must be paid to the local authorities or courier before delivery.
For full details, see our Shipping Policy.
Delays and Liability
If your order is delayed due to circumstances beyond our control (for example, customs, weather, courier issues), we will notify you as soon as possible.
We cannot compensate for delays caused by external factors, but you may contact us to cancel and request a refund for undelivered goods.
This does not affect your statutory rights under UK law.
Legal Terms
- This contract is governed by English law.
- You may transfer your rights under this agreement only with our written consent.
- These Terms constitute the entire agreement between you and Lenie Boya Ltd.
- If a court determines that any clause in these Terms is invalid, the remaining provisions will continue to apply.
- Even if we delay enforcing our rights, we retain the right to enforce them later.
Contact Information
If you have any questions regarding these Terms or any related policy, please contact:
lenie@lenieboya.com
Lenie Boya Ltd, 11 Vicarage Close, Oxford, OX4 4PL, United Kingdom
